How It Works
A transparent path from enquiry to ongoing NDIS reviews
Tell Us About Your NDIS Goals
Contact us by phone, WhatsApp or request a callback. We will talk through your plan (or planning stage), personal goals and the supports you want from an approved provider.
Scope Supports & Match Your Team
We confirm plan budgets, service bookings or line items with you, your plan manager, or support coordinator, then match workers with the right skills and personality for you.
Start Services & Review Often
Supports begin with a clear Service Agreement. A dedicated coordinator checks in after the first shifts, then at regular intervals agreed with you. If a support arrangement isn’t working, whether due to compatibility, skills or scheduling, we’ll work with you, your nominee or plan manager, to adjust the plan or find a more suitable support worker.
The Process in Detail
Step 1: Tell Us Your Needs
Reach out by Phone, WhatsApp, or our Callback form. We'll book a consultation (face-to-face or via teleconference which is your preference) to understand your:
- NDIS plan goals, budgets and whether you are Plan, Self or NDIA managed
- In-home routines, equipment and risk factors
- Rostering preferences, language and cultural considerations
- How nominees, coordinators or family should stay informed
Step 2: Care Plan & Caregiver Match
We document a support plan and service agreement that reflects your NDIS line items, scheduled hours, cancellations and travel rules. We select and match support workers considering:
- Worker qualifications, delegation and experience with similar supports
- Personality fit and communication style with the participant
- Language, gender or cultural preferences where requested
- Roster feasibility across the ACT and NSW localities
Where appropriate, we organise meet-and-greets before regular shifts commence.
Step 3: Start Care + Ongoing Support
Once your Service Agreement is signed and bookings are confirmed, supports begin. You can expect:
- Shift notes and escalation paths aligned with your risk plan
- Responsive contact channels for participants, support coordinators and plan managers
- Plan reviews when NDIS funding or health conditions change
- Continuous safeguarding monitoring under Australian law
What “review regularly” means: your coordinator checks in after the first shifts, then at least monthly (more often after a change in health, worker, or goals). If something is not working, skills, personality fit, or schedule, we troubleshoot with you and your plan manager before small frustrations become big ones.
Common Questions
What is the NDIS and how does Chemlah Care fit in?
The National Disability Insurance Scheme (NDIS) funds reasonable and necessary supports for eligible Australians with disability. Chemlah Care delivers in-home and community disability supports in the ACT and NSW. We align our services with the goals and budgets in your plan and confirm scope with you before services start.
Do you work with self-managed, plan-managed, and NDIA-managed funding?
Yes. We can discuss invoicing for self-managed participants, payment via your plan manager, or NDIA-managed arrangements where applicable. We'll explain what documentation we need so claims and budgets stay transparent.
Are your support workers screened and trained?
We apply robust recruitment checks and induction training focused on the NDIS Practice Standards, dignity of risk, positive behaviour support principles, and safe manual handling. Matching considers skills, personality, cultural preferences, and the participant's goals.
Which NDIS support categories do you deliver?
Depending on your plan, our services may map to Core supports (e.g. daily personal activities, household tasks) and some Capacity-building or Health-related supports. We confirm line items and service bookings with you, your support coordinator, LAC, or plan manager before commencement.
Where do you provide services?
Our Head Office is located in beautiful Canberra, ACT, with Chemlah Care supporting both the ACT and NSW. Contact us if you are nearby, we'll confirm travel and roster feasibility.
How are your rates set?
Our service fees align with the current NDIS pricing schedule, including the 2026–27 prices, where they apply to your booked supports and line items. The link below goes to the NDIA page that publishes the current schedule, so it stays up to date when prices change. Before shifts begin, we'll give you a clear quote or service agreement covering agreed rates, hours, travel where relevant, and cancellation rules, so invoices never feel like a surprise.
Ready to Get Started?
Talk To Us! We'll walk through your NDIS supports step by step.